Officials said the changes should help customers evaluate offers more effectively and avoid surprise charges.
The New Hampshire Department of Justice on Tuesday issued consumer guidance tied to recently enacted home heating fuel laws, aiming to give residents a clearer picture of what they may pay before signing up with a provider.
According to the department, the new requirements are meant to make propane heating easier to compare in a market that includes more than 50 companies statewide. Officials said the changes should help customers evaluate offers more effectively and avoid surprise charges.
The law requires companies to list possible costs in advance, including delivery, rental and other fees. It also calls for clearer contract terms so customers know about charges that could apply if they end an agreement early or move to another company.
Mary Stewart, an assistant attorney general in the New Hampshire Department of Justice Consumer Protection & Antitrust Bureau, said the restrictions also limit when companies can collect some of those extra fees. She explained that if an aboveground propane tank has been on a property for three years, or if a belowground tank has been there for five years, the company cannot impose those added charges.
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