If a message appears to come from the city but seems off, the safest response is to verify it directly with the relevant department.
The City of Keene is urging residents and businesses to be cautious after reports of scammers sending fraudulent payment requests while pretending to be city staff. Officials said the messages can look like routine city business and may ask recipients to send money or update payment arrangements.
City leaders are advising people to slow down before acting on any unexpected invoice or transfer request. One key step is to check the full email address behind the message rather than trusting the display name, which can be misleading. They also warned that requests involving wire transfers or sudden changes to payment instructions deserve extra scrutiny.
If a message appears to come from the city but seems off, the safest response is to verify it directly with the relevant department. Officials said residents and businesses should use phone numbers they already know are correct or have confirmed through another trusted source, not the contact information included in the suspicious message.
Anyone who gets an unusual communication claiming to be from the City of Keene is being asked to contact the proper office before sending money or replying.
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